Shipping and Returns
Method of Shipping
We ship all orders via FedEx. Please make sure that you give a physical street address for your orders. FedEx does not deliver to PO Boxes. All shipping is based on product weight and applicable shipping options will be given.
The Natural Baby Company strives to ensure that all of our products meet the highest standards of satisfaction. Please review the below information on our warranty policy. We prefer that any customers that need to make a warranty claim contact our customer service department directly and we will work with them to resolve the issue. Below are the steps that we will have them follow.
Customer Warranty and Returns
To make a warranty claim after you have had communication with our customer service, please fill out the Shipping & Return form on our website and return with defective product for full examination. Communication with customer service may require photos and receipt verification for any damaged/defective product. The diapers must arrive clean, dry and stink free. If the diapers are unclean, severely stained or odorous, we will send them back to you at your expense. If, after carefully inspecting your properly cared for GroVia® or The Natural Baby Company Products, we find that indeed they do have a defect, we will repair or replace the product at our discretion. Monetary refunds on defective products will not be given.
ALL returns/exchanges/defective product MUST be accompanied by proof of purchase (receipt) and have an RMA form (see below) – we will not accept returns without this. The product must also still be covered under The Natural Baby Company/GroVia warranty period. To make sure your product still falls under the warranty please contact us at firstname.lastname@example.org. Any product that does not fall under our warranty and does not have a proof of purchase will be returned immediately. Return shipping costs will only be covered on defective items identified within 90 days of purchase. After 90 days, shipping is the customer's responsibility. NO EXCEPTIONS.