Shipping and Returns
Free shipping on orders $49.00 or more within the Continental U.S. only (does not include Hawaii, Alaska or Puerto Rico).
Please note: Free shipping orders are NOT sent expedited. If you want expedited shipping, you must choose another shipping option at your expense.
Method of Shipping
We ship via the United States Postal Service and FedEx. All shipping is based on product weight and applicable shipping options will be given. We do not require a signature at delivery. So please follow your tracking number that will be emailed to you and make sure someone is home to receive the order if you are not comfortable with it being left unattended in your absence. The Natural Baby Company is not responsible for confirmed deliveries that have been stolen. The Natural Baby Company is not responsible for delays in product delivery by USPS or FedEx due to weather or their own internal errors.
Returns and Exchanges
The Natural Baby Company strives to ensure that all of our products meet the highest standards of satisfaction.
If you are not satisfied with your products, you may return your unused, unwashed items within 30 days. Return shipping costs are the responsibility of the consumer. Refunds will be made in the same form of payment used to make the purchase.
If you would like to exchange non-defective products, they must be returned in the same packaging, unwashed and in re-sellable condition. Items must have been purchased within the last 30 days and be accompanied by a receipt. Shipping costs are the responsibility of the consumer.
To make a warranty claim after you have had communication with our customer service, please fill out the Shipping & Return form on our website and return with defective product for full examination. Communication with customer service may require photos and receipt verification for any damaged/defective product. The product must arrive clean, dry and stink free. If the product is unclean, severely stained or odorous, we will send them back to you at your expense. If, after carefully inspecting your properly cared for The Natural Baby Company Products, we find that indeed they do have a defect, we will repair or replace the product at our discretion. Monetary refunds on defective products will not be given.
ALL returns/exchanges/defective product MUST be accompanied by proof of purchase (receipt) and have an RMA form (see below) – we will not accept returns without this. The product must also still be covered under The Natural Baby Company warranty period. To make sure your product still falls under the warranty please contact us at [email protected]. Any product that does not fall under our warranty and does not have a proof of purchase will be returned immediately. Return shipping costs will only be covered on defective items identified within 90 days of purchase. After 90 days, shipping is the customer's responsibility. NO EXCEPTIONS.