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Returns, Refunds, Exchanges & Warranty

How to Make a TNBC Return:

  1. Click on the Returns Buttonbelow and enter the email you used to make your GroVia purchase and your order number.
  2. Follow the Returns process in the steps provided.
  3. You will receive an email notification once complete.

Types of Returns

Non-Defective Return
If you would like to exchange or return non-defective products, they must be returned in the same packaging, unwashed, unused, and in re-sellable condition. Items must have been purchased within the last 30 days and be accompanied by a The Natural Baby Co. receipt. Shipping costs are the responsibility of the consumer. Refunds will be made in the same form of payment used to make the purchase.

Defective Return
Receipt verification and photos will be required when submitting a return for any defective product. Monetary refunds on defective products will not be allowed. The product must be covered under the manufacturer's warranty and you may be referred to the manufacture directly to place your warranty claim if applicable. Product not under warranty or those that do not have proof of purchase will not be approved for a return. Items received that are damaged must be reported within 48 hours of delivery in order to be considered for a return.

The Natural Baby Company Warranty
Warranty claims will generally follow the manufacturer of the product. Please contact our Customer Service for instructions regarding your issue at customerservice@thenaturalbabyco.com.

GroVia Warranty
The product must be covered under the one year GroVia warranty period for review. GroVia® is happy to refund your money for products that are returned new in the original, undamaged package within 30 days of purchase. Washed and used items are nonreturnable. Any product that does not fall under our warranty and does not have a proof of purchase will be returned immediately. To make sure your product still falls under the warranty please contact us at customerservice@grovia.com.

Return shipping costs will only be covered on defective items identified within 90 days of purchase. After 90 days, shipping is the customer's responsibility. No exceptions.

View Full Warranty Details

Refund Policy

  • Time - Items must have been purchased within the last 30 days and be accompanied by a The Natural Baby Co. receipt. Full orders refused and/or returned by the customer will receive a refund when the returned items arrive at our order center and are processed.
  • Method Of Refund - Once processed, refunds will be returned to the same form of payment used to make the purchase.
  • Product Condition - The Natural Baby Company is happy to refund your money for products that are returned new in the original, undamaged package within 30 days of purchase. Items must be new in box/unopened/like new in order to return.
  • Refund Process - To initiate a return please start a return by visiting the Returns Page, or selecting "Returns" above.
  • Charges - Refunds will be issued for the price of the product minus a 10% restocking fee. Shipping fees are not refundable.

 

Questions?
Customer service is here to help! Call 1-877-899-BABY (2229) or email customerservice@thenaturalbabyco.com.

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